Terms of Service

Last Updated: August 15, 2025

Welcome to PetSquad! These Terms of Service (“Terms”) govern your use of the PetSquad.com website, mobile site, and services (collectively, the “Platform”). By accessing or using the Platform, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our services.

1. Overview

PetSquad connects pet owners with trusted caregivers to schedule grooming, boarding, daycare, and other services. The Platform is owned and operated by PetSquad, LLC (“Company”, “we”, “us”).

2. Eligibility

You must be at least 18 years old to register for an account and use PetSquad. By using the Platform, you represent and warrant that you have the legal capacity to enter into these Terms.

3. Account Registration

You must provide accurate and complete information.
You are responsible for maintaining the confidentiality of your login credentials.
You agree to notify us immediately of any unauthorized access or breach of security.

4. Bookings and Payments

You may book services such as grooming, boarding, or daycare through the Platform.
Payment options include credit card, third-party services, or “Pay at Store.”
Cancellations and no-shows may be subject to fees. See our Cancellation Policy for details.
Prices are subject to change at any time.

5. Text Message (A2P) Compliance

By creating an account, you consent to receive:

Appointment reminders
Booking confirmations
Service updates

We follow A2P 10DLC guidelines and only send messages related to service and account activity. You may opt out at any time by replying STOP.

Messaging Details:

Frequency: Varies based on bookings and preferences
Carrier Fees: Standard message and data rates may apply
Opt-Out: Text STOP to unsubscribe; HELP for support

We do not share your number with third parties without your consent.

6. Pet and Caregiver Profiles

You are responsible for providing up-to-date information about your pets (e.g., vaccination status, temperament).
Caregivers are independent contractors, not employees of PetSquad.

7. User Conduct

You agree not to:

Use the Platform for unlawful purposes
Impersonate others
Interfere with the operation of the Platform
Post abusive, harmful, or false content

We reserve the right to suspend or terminate accounts violating these rules.

8. Limitation of Liability

PetSquad is not liable for:

Direct or indirect damages arising from use of the Platform
Injuries to pets or humans during service appointments
Lost or damaged items

Our services are provided “as is” and “as available.”

9. Termination

We reserve the right to terminate or suspend your access to the Platform at our discretion, with or without notice, for any reason, including violation of these Terms.

10. Privacy

We collect and process user data in accordance with our Privacy Policy. Please review it to understand how we handle your information.

11. Changes to Terms

We may update these Terms periodically. Continued use of the Platform after changes constitutes acceptance of the revised Terms.

12. Contact Us

Questions about these Terms? Reach out to us:

📧 support@petsquad.com
📍 PetSquad Holdings LLC, Springdale, AR
📞 (479) 202-4098

Shopping Cart