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Terrible customer service service. Booked a grooming appointment online, received no confirmation. Called on a Friday morning to confirm appt, and had to leave a message because no one answered. Finally got callback on Monday to say they have no availability on the day and time I booked. This would have been my first time using Pet Squad but now they have lost my potential business forever. Gal on phone did not apologize for any inconvenience and only made excuses for the way their system works, or doesn't work in this case. DO NOT RECOMMEND!!!
It’s without a doubt that my fur baby will come home in tip top shape after having a fun day with some of the funniest and friendliest staff members. More importantly though, is the love and care that the groomers dedicate to my pups. Our dogs aren’t considered just a number and a quick shave. This shop values and loves each pet like it’s one of their own. They not only take into consideration any special cuts or requests but ultimately to do whats right for the dogs and keep them healthy. They nurture and love! And may I add, they are quite entertaining too. Very lucky to have had Pet Squad in our life.
I recently took my Pyrenees/Collie to PetSquad and I am absolutely thrilled with the experience! The groomer did an amazing job with my dog's coat, which can be quite challenging due to its thickness and length, ensuring that every inch was groomed perfectly and leaving my pup looking fresh and fluffy. Booking an appointment was a breeze with their user-friendly online scheduling system, and upon arrival, the staff greeted me warmly and took my dog in right away, making the entire process smooth and efficient. The customer service is top-notch; the team was friendly and attentive, answering all my questions and providing helpful tips for maintaining my dog's coat between grooming sessions. They truly care about the pets and their owners, making it a delightful experience. Overall, I highly recommend PetSquad for anyone looking for high-quality grooming services—Banks left looking and feeling fantastic, and I will definitely be returning for future grooming needs! Thank you for such a wonderful experience! 🐾
Absolutely thrilled with Petsquad in Springdale! They did an amazing job grooming my doodle, and the difference was night and day. The staff was friendly and truly cared about the comfort and well-being of my furry friend. The grooming was fantastic and they had my doodle feeling so soft! I highly recommend Petsquad for anyone looking for top-notch pet care. Thank you for such a wonderful experience!
Used pet squad while on spring break last week. Nice clean facility very professional friendly staff. Even came in after hours on weekend so we could pick up our dog after boarding her there while on vacation. Reasonable prices.
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